Resolve®

Frequently Asked Questions

Resolve® Laundry

Resolve® Carpet

Troubleshooting

  • What would cause brown stains to appear on the carpet?

    There is nothing in Resolve® Carpet Cleaning products that cause a brown appearance. The product may have been over-applied or not rinsed out adequately. The carpet may need to be professionally cleaned.

  • Dark spots appeared after cleaning, it looks like the stain came back.

    Try to re-clean and blot up as much excess moisture as possible with a  cloth. It's also possible the soil has gone to the base of the carpeting and is working its way up through the pile of the carpet.

  • The product did not clean.

    Some stains may cause permanent damage and long-standing stains can be hard to remove. In some cases, professional cleaning may be needed.

  • The carpet is still stained after removing a pet stain.

    Soak up with a cloth or rag. Placing a heavy object on top of the cloth will help to wick up the stain completely. Certain stains, such as pet accidents (urine, vomit, feces, etc) can cause permanent discoloration. Use Resolve® Pet Stain Carpet Stain Remover for these stains.

  • The stain appears to look larger after cleaning.

    Spots and stains appear bigger if area is rubbed and the stain spreads. If application of the product, or even clear water is excessive, this could leave ring-like stains larger than the actual spot. Re-apply the cleaner and wipe the stain inward toward the center. Rinsing the area with vinegar/water may help.

  • The fragrance is overwhelming, what can be done to neutralize it?

    Remove all product from the carpet. Air out the room, place a fan near the area, sprinkle baking soda on the carpet, set for one hour and vacuum. Baking soda will absorb any remaining fragrance left in the carpet. Be careful not to over saturate the area.

  • The carpet feels sticky/tacky after using.

    It is possible that the product was over-applied. Re-vacuuming is recommended.

About Fabric Codes

  • What do the various upholstery fabric codes mean: "WS", "W", "X", "S".

    The "W" code refers to fabrics that are man-made, including nylon, herculon, acetate, olefin and polyester. These fabrics should be spot-cleaned using a water-based cleaning agent, like Resolve® Upholstery Stain Remover, a mild soap or detergent or a non-solvent Upholstery Stain Remover. You should always test in a hidden area first. Blot the area dry and use the cool setting on a dryer to dry once the stain is removed.

     

    Fabrics with the code "S" are organic, cellulosic fibers like cotton, rayon, linen, wool, silk, denim, velour, brocade, tapestry, damask, acrylic and plaid (cotton/olefin blend). These types of fabrics should be spot-cleaned with a mild, water-free solvent or dry cleaning product. Pre-test the product in a less visible area, allow the area to dry and use a cloth to blot out the solution. If the stain persists, rub lightly in a circular motion. Reverse the circular motion using a clean part of the cloth each time.

     

    Fabrics with the "W/S" code may be spot cleaned with a water-based cleaner, like Resolve® Upholstery Stain Remover, a mild solvent-based cleaner, shampoo for upholstery, or the foam from a mild soap or detergent solution. Techniques mentioned for "W" or "S" coded fabrics should be followed. Do not use Resolve® Multi-Fabric on fabrics coded "X" or "S".

     

    Fabrics with the code "X" should only be cleaned by vacuuming or light brushing. Water or solvent-based cleaning agents should not be used. Do not use Resolve® Upholstery Stain Remover on fabrics coded "X" or "S".

Water & Energy Saving

Resolve®

Carpet Steam Cleaner Solution

Resolve® Carpet Steam Cleaner Solution is safe to use with Hoover, Bissell, Rug Doctor and other deep cleaning machines.

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How to Remove

Red Wine Stains

from Clothing

We've all spilled red wine on our clothes. Red wine stains can spoil a dinner party or get in the way at a networking event. Red wine stains shouldn't be an issue for anyone; with Resolve® getting rid of red wine stains is easy.

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